Refund policy
Online Orders Only
This policy applies exclusively to orders placed through our online store at potterybloom.com. All sales made in person at markets, pop-up events, and other in-person venues are final sale and are not eligible for returns or refunds.
Returns
We want you to love your Pottery Bloom piece. If you're not completely satisfied with your online order, we accept returns within 14 days of delivery, provided the item is:
- Unused and in its original condition
- Securely packaged to prevent damage during return shipping
To initiate a return, please contact us at [your email] with your order number and reason for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Defective Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at potterybyreshmi@gmail.com.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
In-Person & Market Sales — Final Sale
All purchases made at farmers markets, craft fairs, pop-up shops, and any other in-person events are final sale. No returns, exchanges, or refunds will be accepted for in-person purchases.
Contact Us
For any questions about your online order, please reach out to us at potterybyreshmi@gmail.com or through our website contact form.