Shipping policy
Where We Ship
We currently ship within Canada only. We do not offer international shipping at this time.
Processing Time
All Pottery Bloom pieces are handmade and carefully packaged. Please allow 3–5 business days for your order to be processed and prepared for shipment before it is handed off to the carrier.
Shipping Times
Once shipped, estimated delivery times are:
- Ontario & Quebec: 2–4 business days
- Western Canada (BC, AB, SK, MB): 5–8 business days
- Atlantic Canada & Territories: 5–10 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier volume, weather, or other circumstances outside our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions — keep an eye on our website and social media for updates.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your package's journey.
Damaged in Transit
We package every piece with great care, but if your order arrives damaged, please contact us within 48 hours of delivery at [your email] with photos of the damage and packaging. We will work with you to arrange a replacement or refund.
In-Person & Market Orders
Orders placed at markets, pop-up events, or other in-person venues are available for immediate pickup and are not subject to this shipping policy.
Contact Us
For any shipping questions, please reach out at potterybyreshmi@gmail.com or through our website contact form.